Contact Support
You can reach CalmerNow support directly using the details below. Include your Apple ID email (if you use Sign in with Apple), your device model, and a short description of the issue so we can help faster.
- Name
- Yigit Cilli
- yigit.cilli@gmail.com
- Phone
- +90 544 227 49 99
- Address
- Çolakoğlu İş Merkezi, Floor 1, No. 1, Seyhan, Adana, Türkiye
Restore Purchases
If Lifetime Premium does not appear after reinstalling CalmerNow or signing in on a new device:
1) Open CalmerNow and go to the premium / paywall screen. 2) Make sure you are signed in with the same Apple ID used for the purchase. 3) Tap Restore Purchases. 4) Wait for confirmation that your Lifetime Premium access has been restored.
If restore does not succeed, email yigit.cilli@gmail.com with the Apple ID used for the purchase and an approximate purchase date.
Account deletion
To request deletion of your CalmerNow account and associated account data, email yigit.cilli@gmail.com from the address linked to your account (or the email associated with Sign in with Apple). Use the subject line “CalmerNow account deletion”.
Include the email or Sign in with Apple identifier you use in the app. After we verify the request, we delete or de-identify account data from our systems. Local data on your device can be removed by signing out and uninstalling the app.
Wellness notice
CalmerNow’s AI and in-app tools are designed for general wellness and self-care support. They do not provide medical diagnosis, treatment, or emergency care. If you are in crisis or need clinical help, contact a qualified professional or local emergency services.
Privacy & legal
Read the CalmerNow Privacy Policy for how CalmerNow handles personal data. Product details are on the CalmerNow page.
FAQ
- How do I restore my purchase?
- Open CalmerNow, go to the premium / paywall screen, ensure you are signed in with the Apple ID used for the purchase, then tap Restore Purchases. If it still fails, email yigit.cilli@gmail.com with your purchase details.
- How do I sign in?
- Open Settings in CalmerNow and choose Open sign-in, or follow the sign-in prompt when it appears. On iOS, use Sign in with Apple. After signing in, your account can sync preferences and premium status where available.
- How do I delete my account?
- Email yigit.cilli@gmail.com with the subject “CalmerNow account deletion” and the email or Sign in with Apple identifier tied to your account. After verification, we delete or de-identify your account data. You can also sign out and uninstall the app to remove local data on your device.
- Why is an AI response taking longer?
- Premium AI features need a network connection and may take a few moments when servers are busy or your connection is slow. Stay on the screen briefly; if nothing returns, check your connection and try again. Persistent delays can be reported to yigit.cilli@gmail.com.
- How does Lifetime Premium work?
- Lifetime Premium on iOS is a one-time purchase. There is no recurring subscription for the iOS lifetime option. It unlocks premium AI features for that Apple ID. Use Restore Purchases after reinstalling or changing devices.
- How do I contact support?
- Use the Contact Support section on this page, or write to yigit.cilli@gmail.com / call +90 544 227 49 99. Include your device, iOS version if possible, and a short summary of the issue.